Customer Journeys
A program enabling the organisation for being in customer mindset, understanding the experiences needed for product fitment. End user specific paths are conceptualised to create an architecture and a road map for product roll-outs. RightPath conceptualizes and thinks through milestones and customer experiences on the Customer Journeys. RigthPath's Customer Journey programs are between 4 months to 18 months. The Journey involves customer mindset, constructing success factors, key performance indicators and importantly, being a bridge between the stakeholder business department and allied business enabling units..